Returns & Refunds

 

Thanks for choosing HAVA and we wish you a convenient and happy life for many years to come. HAVA products are manufactured and inspected to ensure high quality standards, and we offer a limited 12-month warranty and lifetime technical support so that you can buy with peace of mind.

30-Day Returns and Refunds Policy

In no event shall HAVA be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect, in connection with the purchase, use, or operation of the product. HAVA is not liable for property damage, personal injury, or death caused by misuse of the item.


Returns

Any new, unused product purchased from HAVA may be returned for up to 30 days after the original delivery date.

Please make sure your products being returned meet the following conditions:

  1. The products have not been used and arrive intact.
  2. The return request is sent to us within 14 days of receipt via service@havalab.com.
  3. Please provide a clear photo and/or video to show the product condition.
  4. The products are in their original packaging and are delivered to us with a return shipping label (provided by HAVA after confirming the return request).
  5. The return shipping label will be valid only for 7 days after provided by HAVA. Your return request will be automatically closed if the products to be returned are not shipped out within 7 days. You may request a return again, but the new shipping label may not be free of charge for your second request to return the same products.

Please be aware that products returned to HAVA without the provided return shipping label will be rejected at the customer’s cost. Products being returned for non-defective reasons will be charged a 25% restocking fee and the resulting shipping cost, duties, or tariffs will be at the customer’s cost.


Refunds

There are a few important things to know before submitting your refund request:

  1. If a lower price is available on the HAVA website or other partnered websites due to promotional activities, HAVA will not refund the price difference. Please note that HAVA officially sells only on HAVALAB.COM and its Amazon store.
  2. If you make a purchase from a fraudulent website that plagiarizes any of HAVA's product information (including but not limited to images, text, videos, etc.), HAVA is not liable for any loss. If you encounter a website selling HAVA products at an unusually low price, we strongly recommend contacting us to verify the authenticity of the distributor.
  3. HAVA will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout.

*All discounts and promotions are available during promotional periods only.


Late or Missing Refunds

For confirmed return requests, HAVA will issue a refund once we have received the returned product, and you will also receive a refund confirmation email from HAVA. It will be credited to your account within 7-10 business days, depending on your original method of payment as well as your bank's processing time.

You should also contact your bank directly if the refund has not yet appeared within the above timeframe, as it may take additional time for them to process it.

If you've followed all these steps and still haven't received your refund, please contact us at service@havalab.com for further assistance.

 

How do I return my order?

HAVA hopes that every customer can enjoy the cleanliness and convenience brought by our products. However, if you do need to return an order, we’re here to assist. Contact our customer service team at service@havalab.com and send us the following information BEFORE returning your product(s) to us.

  1. The reason for return.
  2. The valid order number.
  3. The marked delivery date.
  4. A clear photo and/or video to show the product condition if you are returning for quality reasons.

The replacement and refund process will be initiated as soon as we have received your returned product.

 

What do I do if my product arrives damaged?

In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via service@havalab.com with a clear photo and/or video of the production condition and we will help you with the issue immediately. Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.

 

Order cancellations

All orders can be canceled if the item/items ordered have not shipped yet. Customers will be charged an 8% processing fee for all canceled orders. Please go to “My Account” and find “Cancel Order” to submit the cancellation request, or you can also cancel the order by sending an email to service@havalab.com.

For cancellation of orders that have already shipped, a 25% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.